Product questions
Can I install hardwired lighting myself?
No, hardwired lights must be installed by a licensed electrician. Hardwired means that it is connected directly to the power supply. A lamp or light that has a lead that plugs into a powerpoint does not require an electrician.
What voltage do I need?
Our lights are available in 110 and 240 volt variations.
110 volts is suitable for our friends in North and Central America, some countries in South America and Japan.
240 volts is used in Europe, Australasia, Asia and the Middle East.
Is your raw aluminium finish coated?
No, our standard aluminium finish is a bead blasted finish that will slightly darken and patina over time, evolving with your project. See before and after photos here.
Where are your lights produced?
Our products are designed and assembled in our Australian workshop from components manufactured locally and abroad.
Are your lights certified?
Yes, Our lights are SAA certified in Australia, CE certified in Europe and UKCA certified in the United Kingdom.
What IP rating do I need?
For indoor locations you only require a minimum rating of IP20.
When installing in bathrooms a minimum rating of IP44 is required, see here for a more detailed explanation of a suitable installation location.
Any light installed outdoors requires a minimum rating of IP65 to protect it from the rain and elements it will be exposed to.
Can I customise my order?
Yes, We can customise the colour of our lights. Please email us at contact@of-t.com to enquire.
Are there any variations that occur in the lights?
Due to the fact that our glass components are handmade you can expect small variations, we consider this a feature of the handmade process. Every shade that is produced passes through our workshop and is inspected to ensure they are up to standard before they are sent out to you.
The scale and colour of our powder-coated metal components are very consistent and you can expect each batch to be the same as the last. Our standard aluminium finish is a bead blasted finish that will slightly darken and patina over time, evolving with your project. See before and after photos here.
Orders
Can I cancel an order?
Yes, you must contact us within 24hrs of paying for your order to cancel.
Do you accept returns if I change my mind?
We do not accept returns for change of mind as each product is made to order.
When do you start making my order?
We make our lights to order and begin once full payment is received.
How long does it take to make my order?
Our lead times are typically 6-8weeks from date of payment. Although, we do aim to keep stock on hand so please get in contact at sales@of-t.com to check availability with your project completion date. If your order is urgent we may be able to provide you with some lights sooner, No promises though.
Shipping
What Shipping providers do you use?
We use a variety of courier services and decide on the best courier to use depending on your location. The couriers we use include DHL, TNT, Fedex and Startrack.
Import taxes?
Import taxes incurred by your country of residence will be paid for by the person receiving the order. Unfortunately they are out of our control.
What happens if my order is damaged when they arrive?
Unfortunately, sometimes this happens and if that is the case we will replace the damaged components. We will need you to open your package within 3 days of receiving it, take photos of the broken components and the box then send them to us at contact@of-t.com.
Care
What happens if I break one of the glass shades for my light?
You can purchase a brand new one right here. Alternatively, if you are a trade customer please email us at contact@of-t.com
How do I care for my oft product?
Find all the information you’ll need in regards to caring for your product here.
My light has stopped working, what do I do?
The solution to your problem is here.
Miscellaneous
Whats music do you listen to?
Our studio playlist is right here.